Frequently Asked Questions
Learn more about how we work!
Are all of your mattresses made in the UK?
Yes! All of our mattresses are manufactured in the UK. Our skilled craftsmen hand cut every mattress and hand sew every seam to make sure that your mattress perfectly fits the space it is for. Made using UK sourced materials, our mattresses are tested to meet British fire standards.
Do you ship to offshore islands?
Yes! Our courier service can ship to any island in the UK. Check with our team so we can confirm the extra cost for us to ship to your item.
How do I measure my Mattress?
For the getting the most accurate measurement, we recommend measuring your existing mattress in order to make sure that your new mattress will fit snugly into the space. If this is not possible, measure the bed frame or base surface but please make note of the below when doing so!
If your mattress is situated within a bed frame or nestled between two walls, it is advisable to ensure a modest 1cm gap on either side. This slight allowance will provide ample space for tucking in your bed sheets.
If your mattress is placed on a base without any surrounding structure, it's important to measure the full dimensions of the base to ensure that the mattress adequately covers all sides of the bed.
What thickness is right for me?
If you have no restrictions on the height your mattress can be, then the thicker the better. With our 25cm models, we use a deeper layer of the comfort foam to add to the luxury with more supportive foam underneath so your mattress supports you, for longer!
What about if I am restricted in the height I can have?
If you do require a thinner mattress, we can make our Reflex model with no comfort layer to 6cm deep. Please see our thickness recommendations:
14cm or less - Upgrade to a firm feel for improved support and firmness (Upgrading is free of charge!)
How long does it take?
Once you have designed and purchased your bespoke mattress, we will email you a scaled drawing for you to proof and confirm. Once this is confirmed, your new custom mattress will be with you in 7 - 14 working days!
Can I make changes to my order after purchase?
Once you have proofed and confirmed your scaled diagram, there is a small window where changes can be made. Once the mattress has gone into manufacturing though we are unable to make changes to your order so make sure you double check the sizes!